Florida Blue Center | North Jacksonville - River City Marketplace at 13141 City Station Drive in Jacksonville, Florida

Customer Reviews about Florida Blue Center | North Jacksonville - River City Marketplace

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  Florida Blue is a rip-off I pay $500 a month 4 Premium and can't get a simple coverage for my prescription Crestor but yet they'll pay over 3000 4 another medicine that I'm on. Set up basically saying that he'll with me at the end of the day give me your $500 and I'll see you in the hospital then you can pay 10 of thousands for medical treatment for not being able to give me or cover me on a simple prescription Crestor
  May 07, 2017

  by John White
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  I have been with Florida Blue for a little over a year & they are a Great company to have insurance with. But this review is for the Service Consultant Donte Lemmon who helped me. I had a major billing issue & was put into the wrong plan when I enrolled in December over the phone with someone else & was about to be terminated & had been talking to reps & supervisors over the phone for 2 weeks & it still wasn't resolved, so that is when I made an appointment at the Service center & met Mr. Lemmon who instantly put me at ease & began to work on my issues while I waited. He was very Professional & Caring. When I left he assured me he was making my issues a Priority & would get back with me within 3 days. Well the next day when I logged into my account everything was fixed & perfect!! I cant say Thank you enough Mr. Lemmon. You are the Best!! You truly care & you helped me through a very stressful time! I'm not sure who your manager is but I hope he/she reads this & acknowledges you & that they have the best service consultant! Have a Great Day!!
  February 20, 2017

  by J Wilds
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  I don't really write bad reviews for companies, but for Florida Blue, I just can't stand it! Definitely worst insurance company ever! First, they mistakenly set up two policies for my mom. Second, since last year, they have been having the billing issues on their system and had over charged my mom for more than $300. I don't even know how many times I called them in six months, and spend more than an hour on the phone, the problem have never been solved! Terrible customer service, never keep their promise to follow up my case. If I can rate them for ZERO star, I would.
  December 07, 2016

  by Jasmine Chen

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About Florida Blue Center | North Jacksonville - River City Marketplace in Jacksonville