Banfield Pet Hospital at 10261 River Marsh Drive #143 in Jacksonville, Florida

Customer Reviews about Banfield Pet Hospital

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  Don't go here! We had previously had problems getting a urine sample here for her labs so we didn't let her go to the bathroom in the morning. She was whining leaving the house (she only does this when she has to use the bathroom), whining in the consult room, we ask if they're busy, we could walk her and get the sample, she has to go though. They said vet will get it out of her bladder, results are better. Drop off was at 8am, got a call at 3 saying they were unable to get a sample. We said no way she has gone 16-17 hours without using the bathroom, they said well she went in her crate but they can't get a sample from that, and she hasn't gone in a crate in years. So they put her up, she tourtured herself for no telling how long holding it in, and then had to sit in her own #1 and #2 apparently for however long.
  September 12, 2017

  by Joey Phelps
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  Do Not Use Them! If you pet has anything other than regular shots, you need to see a vet that will spend the time and find out what is wrong, not just a well we ran tests and see nothing I don't know. This attitude and lack of looking at an animals medical history for an issue will result in a DEAD animal, lots of money spent. I went there for 8 year thinking they were on top of my pets health, told not to worry, and he is dead. Thanks appreciate all the heartache.
  May 31, 2017

  by Mike MacDonald
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  The worst place to get a plan for your pet. Always charged extra after routine examinations that was supposed to be included in optimum wellness plan. Bad customer experience. Gave them the benefit of doubt once only to get the same experience again. Very disappointed.
  April 09, 2017

  by Kelsie Walker

Opening hours Closed now

Today: 07:00 am — 07:00 pm

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About Banfield Pet Hospital in Jacksonville